Think back to the old days when Sears ran the industry with cutting-edge comfort technology. In those days, John Nicholson was a repairman for Sears who worked as hard as he could to provide quality air conditioning, heating, and ventilation services to the Pine Bluff, AR community. Unfortunately, the reputation that Sears had worked so hard for began to unfold as the company went corporate and customers needed to call their 800 line only to receive poor service. People ended up waiting seven or eight days for repairs.
John knew that was unacceptable for any company to keep people waiting that long. Our whole team knows what’s unacceptable in this industry, and it’s driven us to be dedicated to 100% customer satisfaction. Nicholson's Heating and Air Conditioning, Inc. has installed GPS tracking on all of their vehicles so homeowners know when they’re on the way. We’ve got an 85% first time out-call completion ratio, which is absolutely unheard of in this industry. If you want a team of professionals that can get the job done and keep you happy, there’s nobody better than us.
Family-Owned and Operated
The beauty of being a family-owned and operated company is that we get to run things the way we want to. When COVID-19 hit our community, we began training our technicians to keep homes clean. They use booties on their shoes, wipe down everything they touch, wear masks, and do a superb job making sure you feel safe at all times.
We’re thankful for everyone in the Pine Bluff, AR area who has made our dream a reality. Our business has been able to thrive due to homeowners wanting a better level of comfort. Year after year of bad practices in this industry has highlighted the need for teams that won’t throw your comfort to the wolves and force you to wait a week to feel better. Call Nicholson's Heating and Air Conditioning, Inc., your local, family-owned, and operated team, if you want long-term solutions to your problems that are bound to keep you happy.
We Are Willing to Learn
Customers in Pine Bluff, AR ask us all the time why we’ve got such expensive equipment and keep our trucks so well-stocked. We believe it’s our responsibility to know everything there is about the HVAC industry, from the cutting-edge technology to the customer service practices that build relationships. We’re never going to perform a service that we don’t agree with 100%, and we’ll never do anything to your HVAC systems that would leave you feeling uneasy.
Do you have input on how we work? Whether it’s constructive criticism or the euphoria that comes from a job well done, we always love to hear from our customers. Leave us a review, send us a message, and call us! Let us learn from the way the industry is changing, so we can always strive to provide the quality service that our community needs.